• Click on ‘User Icon’ at the top right corner of the website, and if you are a new user, click on sign up as a new customer and login in.
• Complete your registration by clicking ‘Create’. You can now login to your account with your registered credentials.
• Alternatively, if you wish to continue shopping as a guest, you may proceed with ‘Return to Store’

• While you at the Login page, kindly click on ‘Forgot password'
• The system will automatically send a link to your email, so that you can create a new password
• Once completed, you can log in to your account with the new password that you have re-created.

You can click on each product to learn more product information about size, warranty period, and features, etc.

You can easily see the status of products on the product page and payment page. There will be notification for ‘Out-of-Stock’ products on the product page. You are not able to proceed and purchase products that are out-of-stock.

In this case, please contact our Showroom Sales at +603 20247399 or email us at showroom@hafelehome.com.my to confirm that the product has a technical issue and this issue occurs within the first 7 or 14 days of receipt (subject to return policy), the product will be subject to return policy of HäfeleHome. You can refer more information on HäfeleHome's return policy here.

The average warranty period is from a few days to several weeks, depending on the availability of replacement parts from the manufacturer. The Häfele Showroom Sales will inform you the schedule and agreed time.You can refer to the Häfele's warranty policy here.

Currently, HäfeleHome supports Paypal payment methods.

• PayPal allows payment through credit cards, bank accounts, buyer credit, or PayPal account balances.

Paypal is safe and secure. Your information is encrypted and securely stored on Paypal’s PCI compliant servers.

You will be directed to Paypal website to process the payments accordingly.

Once payments are completed, you will receive a call from our Showroom Sales within 1-2 business working days to confirm your order and arrange your delivery arrangement.

Yes, you can check out as you normally do. You can also update your phone number at the last step of the checkout.

Currently, HäfeleHome has been developing an order status update system. Therefore, please contact our Showroom Sales at +603 20247399 or email us at showroom@hafelehome.com.my to learn all information about your order status.

After completing the delivery address information, you will be directed to the Shipping Method page. You can choose to do in-store pick up or arrange for delivery.

Currently, HafeleHome only supports shipping within Malaysia's territory.

Shipping fee will be calculated basing on value of the product.

Your order may have one or more products. Therefore, the delivery time for the products in your order will also be different. However, you can rest assured that the shipping fee (if any) is only calculated once as confirmed with you.

At the time of receiving products, you have the responsibility to carefully check these products and then sign the goods delivery sheet. In the case of incorrect information, please do not receive the products and let the shipping staff return them with the reason as wrong product delivery and arrange another delivery with your correct products.

To return the products, please read and follow the instructions here.

We are sorry for any incidents with the products. If the received products do not work, please contact our Showroom Sales at +603 20247399 or email us at showroom@hafelehome.com.my for detailed advice and how-to-use.

If the products are confirmed as having a technical issue, please inform us here within the return period to be recorded information and instructed to return the products or stated otherwise.

For more information, please refer to the Product Return Procedure here.

Discount codes can only be used when online ordering.

To use a discount code, please enter it in the discount code box and then select "OK" on the Payment Method page.

Unfortunately, HäfeleHome's system does not allow adding a discount code for completed orders.

The discount code must be entered during the online ordering process, at the payment step.

Yes. You may be required to login to your account on HäfeleHome to use the discount code.

To register for an account on HäfeleHome, simply follow the easy steps as noted in Section A1 above.

You can only use one coupon/discount code per order.

It depends on each type of discount code and/or each program. The expiration date is always displayed on the coupons/discount codes.

If you receive a discount code via email, the expiration date of the discount code will be indicated in the email.