Exchanges, Returns & Refunds
GENERAL PROVISIONS ON RECEIVING PRODUCTS |
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GENERAL PROVISIONS ON MODIFICATION OF ORDER |
The buyer can request to modify the order according to the following measures: Inform Häfele Malaysia about modifying the transaction via call at +603-7733 4526/ 6526 or send an email to showroom@hafelehome.com.my. The buyer should inform the order number during the call or in the email sent to showroom@hafelehome.com.my.
This request can only be fulfilled prior to the order delivery. The buyer will receive an email notification from Häfele Malaysia about the successful order modification, if the request is accepted. |
PRODUCT EXCHANGE, RETURN AND REFUND |
(*) The refund period will be counted from the time when the Customer receives a refund confirmation from Häfele Showroom Sales Team until the day the Customer receives the refund amount via bank transfer method. (*) If the refund period exceeds the stipulated time, please call our Showroom Sales Team at +603-7733 4526/ 6526 or directly contact your Bank for assistance. |